Privacy Policy

Last updated: [21/01/2026]

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This Privacy Policy explains how personal information is collected, used, stored, and protected when you engage with this counselling website and related services. This policy is written in accordance with the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth).

 

1. Who I am

 

This website and counselling service is operated by Angelica Geroldi (legally known as Angelica Dowler), a qualified Social Worker providing counselling and therapeutic support in Australia.

If you have any questions about this Privacy Policy or how your information is handled, you can contact me at: connect@angelicageroldi.net

 

2. What personal information I collect

 

I may collect personal information that is reasonably necessary to provide counselling and related services. This may include: Your name, email address, phone number, and other contact details; Information you provide through enquiry forms, emails, or booking systems; Information shared during counselling sessions, including sensitive personal information; Health-related information relevant to counselling support; Administrative information such as appointment times, invoices, and payment records; Sensitive information is only collected with your consent and where it is necessary for the provision of counselling services.

 

3. How your information is collected

 

Personal information may be collected when you: Visit this website; Complete an enquiry or contact form; Book or attend a counselling session; Communicate via email, phone, or telehealth platforms; Provide information directly during counselling sessions.

 

4. How your information is used

 

Your personal information is used for purposes including: Providing counselling and therapeutic support; Communicating with you about appointments or services; Maintaining accurate client records; Meeting professional, ethical, and legal obligations; Managing administrative and billing requirements.

Your information is not used for marketing purposes without your consent.

 

5. Disclosure of personal information

 

Your personal information is kept confidential and will not be disclosed to third parties except: With your consent; Where required or authorised by law (e.g. mandatory reporting, serious risk of harm); To comply with legal, ethical, or professional obligations; To trusted service providers used for practice administration (e.g. secure practice management systems), where confidentiality and privacy are maintained

 

6. Storage and security of information

 

Reasonable steps are taken to protect your personal information from misuse, loss, unauthorised access, or disclosure. This may include: Secure digital storage systems; Password protection and access controls; Secure handling of paper records (where applicable). Personal information is retained only for as long as required by professional and legal standards.-

 

7. Access and correction

 

You have the right to request access to the personal information held about you and to request corrections if information is inaccurate, incomplete, or out of date.

Requests can be made in writing via the contact details above. Reasonable steps will be taken to respond in a timely manner.

 

8. Website analytics and cookies

 

This website may use basic analytics tools to understand website traffic and usage. These tools may collect non-identifying information such as browser type or pages visited. No identifying personal information is collected through cookies.

 

9. Third-party links

 

This website may contain links to third-party websites. I am not responsible for the privacy practices or content of external sites, and you are encouraged to review their privacy policies.-

 

10. Changes to this Privacy Policy

 

This Privacy Policy may be updated from time to time to reflect changes to services or legal requirements. The most current version will always be available on this website.

 

11. Complaints

 

If you have concerns about how your personal information has been handled, you are encouraged to contact me directly. You may also lodge a complaint with the Office of the Australian Information Commissioner (OAIC) if the matter cannot be resolved.

 

By using this website or engaging in counselling services, you acknowledge that you have read and understood this Privacy Policy.